Privacy Policy
1. Data Controller
The Data Controller for the data collected through this website is: DIRMAG S.R.L. Address: CONTRADA MONACHELLA SN VAT Number (P.IVA): 01629330885 Privacy Contact Email: info@diraimondo.com Website: https://diraimondo.com
2. What personal data we collect and why we collect it
Contact forms and assistance requests When visitors fill out the forms on the site (e.g., requests for information, quotes, or assistance), we collect the data shown in the form, such as:
- First and Last Name
- Email address
- Phone number
- Subject and message text
We collect this data exclusively to respond to your requests, provide the information you need, or manage assistance procedures. The legal basis for this processing is the performance of pre-contractual or contractual measures taken at the request of the data subject.
Cookies This site uses cookies primarily for technical purposes to ensure the correct functioning of the site and to improve your browsing experience. If you visit the login page, a temporary cookie will be set to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
Embedded content from other websites Articles or pages on this site may include embedded content (e.g., YouTube videos, Google Maps, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, and monitor your interaction with that content.
3. Who we share your data with (Third-Party Tools)
We do not sell or transfer your data to third parties for commercial purposes. However, to manage requests efficiently, we utilize secure technical tools:
- HubSpot (CRM): Data submitted via contact forms is managed through the HubSpot platform, which we use as our Customer Relationship Management (CRM) system and for sending technical/commercial responses. HubSpot adheres to international security standards and operates in compliance with the GDPR.
- Hosting and Email: Data may pass through the servers of our hosting and email service provider to facilitate the receipt and sending of communications.
4. How long we retain your data
Information submitted via contact forms is kept for the time strictly necessary to manage the request and any subsequent business relationship. If information is retained for administrative or legal purposes (e.g., billing), it will be kept for the period required by law (usually 10 years). If no business relationship is established, the data will be deleted or anonymized in accordance with our internal data retention procedures.
5. What rights you have over your data
In accordance with the European Regulation (GDPR), you have the right at any time to:
- Request access to your personal data in our possession.
- Request rectification or updating of inaccurate data.
- Request the erasure of your personal data (“right to be forgotten”), except for data we are obliged to keep for administrative, legal, or security purposes.
- Withdraw consent for processing.
To exercise these rights, you can contact us directly at the email address provided at the beginning of this policy.